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I’m getting a ‘Failed to Create Browser’ error when trying to use Web and SSO Login

September 22, 2023

We are using a Chromium-based browser window to log you in using Web and SSO login option.

Sometimes, it will not create a browser and give you a ‘Failed to Create Browser’ error. If you encounter this and are unable to use the Security Token Login option, please, follow the next steps to fix it:

  1. Exit Excel and all desktop apps.

  2. Reboot Windows.

  3. Locate the following directory (before loading Excel): C:\Users\UserName\AppData\Local\Temp\dotnetbrowser-chromium

  4. Delete the directory above.

  5. Start Excel.
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